Technology Infrastructure as we define it at Cavalry Solutions refers to the fundamental facility and systems services in an organization necessary for its technology and business applications to function. “Infrastructure” typically characterizes technical services such as networking, authentication, user computing services, internal or external hosting and storage, unified communications, recovery, and other components that provide a foundation for applications and tools to enable business processes in the pursuit of organizational goals.
Cavalry uses a modified version of ITIL service management practices and treats infrastructure capabilities as technical services. The vision and purpose of effective service management is to efficiently develop, operate, and deliver services with value and alignment to the business of the organization applied. To do this effectively, we recommend technology groups transform themselves from organizations with many silos of technical and functional systems into a business with reliable and cost-effective service offerings.
When the attitude, behavior, and culture of the organization shift to more closely emulate the way an external service provider functions then IT is truly operating like a partner and value center to the organizations it supports.
Economic pressures on IT, the commoditization of technology, and the availability of key technology functions from external service providers are forcing internal technology groups to answer tough questions to remain relevant and useful to the organizations they support.
Today availability and performance dominate the conversation between IT and the business, but a clear definition of expectations for availability and performance is hard to find. By answering the relatively straightforward questions of who is using an infrastructure technical service, what their goal for using that service is, and what obstacles exist to their success exist today, we can elevate the conversation to a more meaningful level.
Only when the goals of a piece of infrastructure and it’s dependencies are fully understood and the constraints implied by the mission at hand are defined can systems be appropriately designed, operated, and managed to the point of excellence.
Cavalry offers an aggressive approach to mining your institutional “tribal” knowledge that uses the information gained to draw an accurate picture of the current state of your environment. From this full understanding engineering and tactical updates are made that provide real and tangible results, every time based on our years of experience across the industry.